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There are lots of ways in which you can get in contact with us. For more information about being an Applicant or Guarantor, try our FAQ section.

If you are not satisfied with the service you have received and or wish to make a complaint, then please follow our complaints procedure leaflet: Which you can download by clicking here.

Online Dispute Resolution

For products and services bought online you have the right to refer any complaint to http://ec.europa.eu/odr (ODR) who can put you in touch with the right body to help resolve your complaint. As we're a UK financial services business, the ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you've already been through this. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: [email protected]